Data Loss After Logging In
What to do when your progress or data appears to be missing
Data Loss Issues & Quick Fixes
- Progress reset to zero → Sign out and sign back in completely
- Lessons showing incomplete → Wait 2-3 minutes for data sync
- Premium status not recognized → Check subscription and refresh page
- Profile settings missing → Clear browser cache and reload
- Streak count reset → Check if you missed a day and wait for reset
Step-by-Step Data Recovery
- 1. Sign out: Profile → Sign Out → Confirm
- 2. Clear browser cache: Ctrl+Shift+Delete → Select 'All time'
- 3. Close all browser tabs and restart browser
- 4. Go to english-tobe.vercel.app and sign in with same Google account
- 5. Wait 3-5 minutes for full data synchronization
- 6. Refresh the page if progress doesn't appear immediately
Premium Status Recovery
- If premium features aren't working:
- Check your email for subscription confirmation
- Go to Store page to verify premium status
- Contact support with payment receipt if needed
- Try purchasing premium again (won't charge if already active)
- Check if subscription expired and renew if necessary
Cross-Device Sync Solutions
- Data not syncing between devices?
- Ensure same Google account on all devices
- Check internet connection on all devices
- Update app to latest version on all devices
- Sign out and back in on all devices
- Wait 5-10 minutes for cross-device synchronization
Account Merge Solutions
- If you accidentally created multiple accounts:
- Identify which account has your main progress
- Contact support to merge accounts
- Provide email addresses of all accounts
- Specify which account should be the primary
- We'll merge all progress within 24-48 hours
Emergency Data Recovery
- If all else fails, emergency steps:
- Try accessing from incognito mode (different browser session)
- Use a different device or browser
- Check if data appears on mobile app vs web
- Screenshot any remaining progress for reference
- Contact support immediately with detailed information